Final Word from Tuesday, February 26, 2019



In an interview with HN around Christmastime, GM José Perdomo Lorenzo of T-Mobile stated repeatedly that price isn't the issue with regard to low data use in the CR. When 70% of customers don't use up their data limit, he said, we're talking about a really big number. In the past, he said, it was the other way around: 60-80% of customers used up their data. And what happened in the meantime? Lorenzo forgot to mention this part. Operators started cutting off customers who used up their data, instead of just slowing them down. O2 CR was even fined Kč 4.5m for automatically charging for extra data. In some cases, it did so even after the customer had expressly asked that the data service be cut off upon exhaustion of the limit. Lorenzo talked about how the operators have lost touch with the customer but played ignorant about how it happened. It's no great mystery. Customers got the feeling that they were being cheated, and in some cases the courts agreed. [ Czech Republic mobile-phone ]

Glossary of difficult words

cheat me once... - a wordplay on the expression, "Fool me once, shame on you. Fool me twice, shame on me.";

expressly - explicitly; clearly;

to play ignorant - to pretend not to know.

PDF Archive

«February 2019»
SuMoTuWeThFrSa
 12
3456789
10111213141516
17181920212223
2425262728 

Choose the year

Contact

Tel: 420 224 221 580
E-mail: info@fleet.cz

Published by

E.S. Best s.r.o.
Ovenecká 78/33
170 00 Prague 7
Czech Republic

Subscribe

Unsubscribe


FS Final Word
close