Profit first at Prague Airport
2007-05-03
Hana Černochová is being squeezed out as CEO of Prague
Airport, despite strong financial results. Her downfall was
undoubtedly largely political, but we'd have fired her for the $4
water. Not literally, of course, but the 1,600% mark-up on water
is emblematic of what's been happening at the airport. Profit has
been first, without a corresponding increase in customer service.
Parking rates and concession fees have skyrocketed, yet the
security lines have only grown longer (causing more flight
delays), the baggage carts still aren't where departing
passengers need them, and when you find one, your luggage
goes flying off because of the uneven curbs. And we won't even
start on the Fix taxis. The airport's new CEO, Miroslav Dvořák,
comes from the private-banking division of ČSOB. That's a line
of work that requires close attention to detail. We wish him luck,
for passengers' sake.
[Czech Republic Letiště Praha bottled]
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